FAQs

Frequently Asked Questions:

Q: Your prices are a little higher than my current groomer. Why is that?
A: We are not a grooming factory. We take a set amount of dogs and do not over book. The reason for this is because a stressed groomer will lead to a stressed dog. We want your pets grooming experience to be positive one so we take the extra time so that we can give extra TLC. We believe charging a slightly higher rate for superior service and knowing your pet is in the best hands is better for your pet than bargain prices and a whole lot of stressed pups.

Q: How long can I expect to leave my dog at your salon?
A: If the hair needs to be cut, we ask that you allow 3 hours so that we can wash, dry and cut the hair. If the hair is matted it may take more time. If there is no scissoring, it may take less time. If you need your dog groomed “in and out” we do offer an express service for a small additional fee.

Q: I would like a “Puppy Cut”. Do your groomer’s know how to do this style?
A: A “Puppy Cut” is a loosely descriptive term. With most breeds, we maintain the cute puppy look. This means the hair is cut to the same length all over you still choose the length of the coat. Owners also sometimes call this same cut a “teddy bear clip.” Many people choose a puppy cut because it is easy to maintain but there is usually a choice of length. Your groomer can work with you to choose a style which works best for your dog.

Q: I don’t want to leave my dog. Can I stay with him and watch?
A: If your dog can see you, this usually leads to the dog trying to be with you and can result in a dangerous situation. The groomer is working with sharp tools and looks to avoid additional stress and excitement. If you want to watch, take a peek from a distance; but if you need to watch the entire time, you should consider home grooming.

Q: How often should I have my pet groomed?
A: We recommend setting up a maintenance grooming schedule of at least every 4-6 weeks. With regular grooming, your pet’s coat will stay in good shape, shedding is reduced, and your pet will just look and feel better.

Q: Will cutting my dog’s hair short in the summer make him cooler?
A: Actually a dog’s coat protects his skin from the elements, insulating him from both heat and cold. Making sure that the dog’s coat is thoroughly brushed out and all undercoat is removed so that the air can circulate through the coat will keep him cooler. However if you would like your pet shaved for the summer we will do it!

Q: Should I tip the groomer?
A: Like any other service profession, tips are always welcome. The grooming process is a long and sometimes difficult one. Groomers often have to contend with pets that bite and /or constantly move on the table and are uncooperative during the entire grooming process. We spend a great deal of time being gentle and loving with your pet and take pride in their work, so tips are always greatly appreciated but not expected.

Q: My dog has a lot of mats. Is it really necessary to shave her almost bald?
A: It depends on the severity of the matting. Your dog’s health and well being is our first concern. Minor mats can sometimes be worked out by hand or with other tools. Sometimes shaving down is the only humane solution. Severe mats can cause skin irritations and hide other conditions such as hot spots, dermatitis, seborrhea, parasites, cuts, scabs, sores and redness. We can’t be responsible for the condition of your pet’s skin under all that hair, but we will do our best to warn you ahead of time so you are aware of the danger. Because your dog is severely tangled or matted, they are at greater risk of injury, stress and trauma. All precautions will be taken during the grooming of your dog. However, problems can occasionally arise, during or after the grooming, such as nicks, clipper irritation and mental or physical stress. Your groomer will decide whether it is possible to de-matt your dog gently and humanely or if a “shave down” is necessary. Often after shaving, your dog’s skin can look fine, but she will spend the next few days scratching like crazy. Unfortunately, this is normal. Severe matting decreases the circulation of blood to your dog’s skin. You know how it feels when your foot falls asleep; imagine that feeling all over your whole body and you will understand why your pet is scratching incessantly. Of course, we want your dog to look beautiful, but it’s more important that they’re healthy. We will discuss your choices, how best to address them and most important of all, how to avoid the same situation in the future.

Q: My dog is kind of cranky and not very well behaved. Will you be able to groom him?
A: There isn’t much we haven’t seen or dealt with. We see all dogs as potential friends. Most dogs with behavioral issues are just scared and with care and compassion, a new friendship can blossom. If your dog’s issues are especially difficult and your dog poses a threat to themselves or your groomer your groomer may make the choice to stop the grooming process and send your pet home.

Q: What if I’m unhappy with the groom?
A: If, for any reason, you are dissatisfied with your pet’s groom, by all means tell your groomer before you leave. When you pay for a service, you should be getting what you expected.
There may be a reason your pet’s haircut is choppy, or a toenail is bleeding. Perhaps your pet was wiggly, heavily matted or the nails had been neglected. We want to work with you to ensure satisfaction, and we can’t fix what they don’t know about. Pet grooming is not an exact science. All dogs are not created equal, and most pets come with their own quirks and idiosyncrasies. If you have questions about your pet’s grooming session please ask us. If you still have concerns, please contact us immediately and allow us the opportunity to address the situation and make it right. Your satisfaction is our goal!

Q: Why does my pet shake so badly when we enter the salon? Does that mean he’s mistreated there?
A: We are pet lovers and professionals with an excellent reputation and never mistreat our customers. Their happiness means your happiness and we know that. However, many pets become extremely anxious in the waiting room during check-in. It is the most nerve racking time of their grooming because they have learned to associate that area with being taken from you, their loved one. In addition, if there is a procedure that they dislike such as nail trims or blow dryers, they often also associate our faces with that particular act and begin to get nervous. Fortunately, once we clear the door to the work area, they usually stop shaking and calmly await their turn at the spa! A piece of advice to make the transition smoother? Your pet is SMART! They know that if the tremble and shake you are going to hold them closer and kiss them more. Think about dropping a child off at school. You would give a simple hug goodbye and tell them to enjoy their day. You would never hug them and not let go while telling them “its okay” repeatedly. Your child would think that there was something scary about school and probably start crying. Put on a brave face and your pet will too.

Q: I have NEVER known my pet to bite but the groomer said he tried. Why would he do that?
A: We want your pet’s grooming to be a day of pampering and beautification at the spa. However, it can be a bit intense for some pets as we proceed faster than you can at home and it is obviously noisier. Thus some pets react out of fear or confusion and try to bite. Remember we are doing all the things your pet may not want done. Ie his hair brushed or toenails clipped. In his home, he is able to snuggle, eat and play with you so there are very few reasons why he would try to bite you or your family.